Create a DxDiag
In Windows 7/8.1/10:
- Click on the Start Button
- In the Search box/type dxdiag press enter.
- You should be presented with DirectX Diagnostics Tool Window:
- Click on Save All Information...
- Save that file (DxDiag.txt)
- Email that file, with your username and link to your forum post (if applicable) to firstname.lastname@example.org